Your satisfaction, our priority
24/7 tailor-made customer service
Our squads of agents at the service of the excellence of your customer care (incoming or outgoing), to help you build loyalty and strengthen your customer relationship. They optimize and solve each interaction with your customers, regardless of channel, time zone, without geographic, volume or seasonal limits.vending (sales), the customer relationship (care) and theassisting.
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Our agents have a multitude of skills and experiences, are present all over the world and work at their own pace, adapting to the time that they wish to devote to their mission.
Whether you are a customer support expert, passionate through commercial or curious prospecting, Sqwad offers you a multitude of missions to:
Develop your skills & enrich your professional experience
Work from home with total flexibility, by organizing your schedules according to your needs & your pace of life
Ensure financial stability with reliable & secure remuneration
Our differentiators
Managerial rituals
Remote control is ensured through real-time monitoring via our tools, allowing performance monitoring and the activity of agents. Our team leaders offer individualized support, with clear objectives and development opportunities to promote the progression of agents.
Capacity Management
Our model guarantees optimal use of available capacities. We adjust quickly and flexibly the volume of agents, thus minimizing costs while maximizing quality.
Value for money
We offer flexible solutions and competitive, adapted to needs of each company. Our model makes it possible to guarantee a service of quality while optimizing costs, according to the volumes and specific requirements of our customers.
Teamwork & ongoing support
A real platform for real-time management of your squads, production monitoring, productivity, quality and skills development. You have a 360° vision of the sqwads at your service on your tools or ours.
Artificial intelligence
A real co-pilot for our agents and managers, our AI tools support and streamline the flow of information and animate our sqwads by offering personalized recommendations for each agent and for each team leader.
Dynamic planning
Flexible planning that adapts to the evolution of your needs, with complete management of your daily, weekly and annual variations.
100% remote work
You manage your schedule from home, wherever you are in the world. Total freedom to work in the best conditions.
Training & Support
Ongoing training to progress. Our internal programs allow you to develop your skills. You also benefit from personalized follow-up for support you in your evolution.
Flexibility & Autonomy
You choose your schedules and missions according to your availability. Ideal for adapting your pace from work to your lifestyle.
Attractive & reliable remuneration
Enjoy competitive compensation, with bonuses based on performance and/or quality, and the guarantee of being paid on time.
Why trust us?
Candidacy
Easily apply for one of our online offers.
Interview
Pre-selection, everything happens remotely, quickly and stress-free.
Skills test
It's about checking your knowledge and ease with our tools.
Formation
Follow a practical path to get up and running quickly and effectively.
Start of mission
Manage your customers, achieve your performance and/or quality goals, using our tools.
Follow-up & Evolution
Access your dashboards to follow your performances and progress in your career.
“I heard about Sqwad from a friend who was already working with them. What motivated me was the possibility to work flexibly, to be independent while benefiting from real supervision, and to contribute to various missions. I immediately felt that it was the perfect opportunity for me.”
“I am offered the freedom to organize my work knowing that I can always ask for help or advice.”
“I love the freedom I have in my work, but I know that if I need support, the Sqwad team is there to help.”
“What I like the most about Sqwad is the certainty of being paid correctly and on time. Working as a freelancer can be stressful at times, but here I know that my pay is stable and secure, allowing me to fully focus on my work.”
“Working at Sqwad allowed me to manage my schedule the way I wanted to. I can organize myself around my personal life while achieving my professional goals.”
