Selection and recruitment of the best agents on the market
Expert agents at the service of a better customer experience
At Sqwad, we are convinced that the success of a customer experience is based, in part, on the quality and motivation of the agents involved. This is why we have put in place a rigorous and personalized recruitment and onboarding process, to guarantee you efficient teams that are aligned with your goals and expectations.
A talent pool at your disposal
Sqwad has the largest pool of agents in France, available all over the world, covering a multitude of skills, especially linguistic and cultural.
We carefully select our agents according to your specific needs, taking into account:
Technical skills: Mastery of tools, experience in your sector...
Relational qualities: Active listening, empathy, ability to manage objections...
The motivation: Commitment and passion for the job.
Why trust us?
A rigorous and transparent recruitment process
Pre-selection
Analysis of applications and tests to assess technical and linguistic skills.
Individual interviews
Assessment of relational qualities, motivation and adequacy with the culture of your company.
Call simulations
Real-life experience to assess practical skills and the ability to manage different situations.
Customer validation
Possibility of intervening at the last place to ensure that the profiles selected correspond perfectly to your expectations.
Personalized and effective onboarding
