Our AI solutions at the service Of the performance
AI at the service of customer relationships
At Sqwad, we integrate artificial intelligence in a strategic way to optimize
customer relationships while maintaining an essential human dimension.
Our solutions come in three distinct approaches, designed to meet the requirements of each company, each type of problem and the expectations of end customers.
Our approaches
Hybrid approach
Sqwad AI: the perfect hybridization
We intelligently segment AI & humans based on several key criteria of your customer relationship:
Customer typology
Nature of the request
Level of complexity of the response
We intelligently segment AI & humans based on several key criteria of your customer relationship:
A gradual and tailor-made hybridization process:
Human Powered by AI
Humans powered by AI
Humans remain at the heart of customer relationships, optimized by artificial intelligence for greater efficiency.
We deploy, with flexibility and agility, Sqwads, composed of the best agents in affinity
with your sector and/or your needs, located all over the world.
In the back office, we use advanced AI tools that optimize each step of the process:
Monitoring via
Real-time monitoring of production and productivity Sqwads of agents.
AI quality assessment
Analysis and optimization of individual performances, with the development and implementation of action and improvement plans and vigilance.
AI assistant manager
AI assists management in evaluation and the management of Sqwads, facilitating decision-making.
IA co-pilot
Artificial intelligence tools at the service of agents, helping them in real time with tasks such as correction, the translation and synthesis of exchanges.
AI powered by human
AI powered by humans
AI is on the front line to manage
the initial interactions, but it is always supervised and supervised by human experts.
This approach guarantees controlled automation and optimal personalization,
in order to precisely meet expectations
customers.
The AI takes care of the front office and the task office, ensuring both exchanges with
end customers and file processing. It automates responses and executes
repetitive tasks, allowing a considerable gain in efficiency.
In the back office, we maintain a strategic human presence to:
Collect & structure the data needed to improve AI models.
Building courses decision making & the execution of automated tasks.
ensure testing & adjustment ongoing to ensure relevance answers and optimize the user experience.
supervise & monitor On a large scale, the performance of AI solutions for constant control and improvement.