Your satisfaction, our priority
24/7 tailor-made customer service
Our squads of agents at the service of the excellence of your customer care (incoming or outgoing), to help you build loyalty and strengthen your customer relationship. They optimize and solve each interaction with your customers, regardless of channel, time zone, without geographic, volume or seasonal limits.supporting customers on a daily basis, of solve their problems And of create a positive experience. Every interaction counts, and each agent makes a difference.
available
operatives
every month
average
wanted profile
skills
listening, patience, empathy, clarity in communication
language & culture
some missions require skills specific languages and cultural affinity
availability
flexible hours, full time/part time, remote work
As a bonus
experience in support or customer relationships
Our differentiators
Managerial rituals
Remote control is ensured through real-time monitoring via our tools, allowing performance monitoring and the activity of agents. Our team leaders offer individualized support, with clear objectives and development opportunities to promote the progression of agents.
Capacity Management
Our model guarantees optimal use of available capacities. We adjust quickly and flexibly the volume of agents, thus minimizing costs while maximizing quality.
Value for money
We offer flexible solutions and competitive, adapted to needs of each company. Our model makes it possible to guarantee a service of quality while optimizing costs, according to the volumes and specific requirements of our customers.
Represent the brand
A real platform for real-time management of your squads, production monitoring, productivity, quality and skills development. You have a 360° vision of the sqwads at your service on your tools or ours.
Artificial intelligence
A real co-pilot for our agents and managers, our AI tools support and streamline the flow of information and animate our sqwads by offering personalized recommendations for each agent and for each team leader.
Dynamic planning
Flexible planning that adapts to the evolution of your needs, with complete management of your daily, weekly and annual variations.
Why join Sqwad for a customer service mission?
Help thousands of users
As a customer service agent, you will support the users/customers of our customers on a daily basis and help them solve their problems.
You will assist them by email, chat, social networks or telephone, using our internal tools and Sqwad resources to provide assistance fast, clear and reliable.
Total flexibility
After following our online training courses dedicated to each customer service mission, you will have access to a database comprehensive knowledge, updated in real time for each customer.
You choose your mission, your schedules and your workload, depending on your availability while working 100% remote.
Attractive & reliable remuneration
The remuneration depends on the type of interaction, of its complexity and of the volume treated.
Each mission offers a clear billing system and transparent, varying according to the customer and your geographical area.
You can earn on average 20% more than in a traditional call center, with all the advantages of 100% remote access.
Benefit from the support of our technology
Our in-house platform: Sqwad360, helps you process requests more quickly, track your performance, and optimize your earnings.
Thanks to our monitoring tools, our intelligent knowledge base and our quality processes, you respond effectively to user requests.
process
Candidacy
Easily apply for one of our online offers.
Interview
Pre-selection exchange, everything happens remotely, quickly and without stress.
Skills test
Don't panic! It's just a matter of checking your knowledge and your ease with our tools.
Formation
Follow a practical path to get up and running quickly and effectively.
Start of mission
Manage your customers/prospects, achieve your quality objectives, using our tools.
Follow-up & Evolution
Access your dashboards to track your performance and progress in your career.