Customized training: teams of experts at the service of your brand
Sqwad supports you in the development and training of your agents
Our courses are designed to:
Transmit the necessary knowledge: Products, services, procedures, tools...
Develop the required skills: Communication, active listening, problem solving...
Federate teams around your values: Create a sense of belonging and strengthen engagement.
Innovative teaching methods
Online courses: We adapt our methods to your constraints and preferences.
Personalized coaching: Individual support to meet the needs of each agent.
Situation and practice before launch: A method to effectively prepare our sqwads for different situations and to guarantee maximum service and performance.
Skills assessment: Regular evaluations to measure the progress of agents and adjust training if necessary.
Data driven: We pilot our action plans based on the data flows collected on each of our sqwads
An academy to develop talent
The Sqwad Academy is our in-house certification program that allows our agents to:
Acquire new skills: Thanks to varied and evolving training modules.
Validate their achievements: Through regular evaluations and recognized certifications.
Building a professional career: By defining personalized career goals and projecting yourself at Sqwad.