Personal data privacy policy
Preamble
This privacy policy applies to the site: sqwad.fr
The sqwad.fr site is published by the COMPANY STUDY CALL with a share capital of 246,556.73 euros, registered with the Paris Trade and Companies Register under number 914 500 426 whose head office is located at 54 Rue de Seine 75006 Paris.
Our site collects and processes the personal data of our “Users”.
The purpose of this privacy policy is to explain to “Users”:
• The way in which their personal data is collected and processed,
• The protection and security of personal data,
• The rights that Users have with respect to this data,
• Possibly, the site's policy on “cookie” files
The protection of natural persons with regard to the processing of personal data is a fundamental right whose legal regime has been considerably strengthened both by Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and by Law No. 78-17 of 6 January 1978 as amended on data processing, files and freedoms (RGPD) and by Law No. 78-17 of 6 January 1978 as amended.
General principles for data collection and processing
In its capacity as data controller, STUDY CALL constantly ensures the protection of personal data and complies with the obligations that are required during the collection, use and storage of data.
Personal data may be collected directly from Users when they register on the sqwad.fr site. Personal data refers to any information relating to a natural person. The categories of personal data collected on the STUDY CALL site are as follows:
• Identity and contact details: name, first name, address, email, telephone number, etc.
• Professional situation: siren number, sector of activity, etc.
• Necessary, contractual, legal data, etc.
STUDY CALL is committed to collecting only the data strictly necessary for the execution of its missions, services and activities. It is committed to processing data in a lawful, loyal and transparent manner.
STUDY CALL may process personal data when the following conditions are in place:
• The User has given his consent to the treatment
• The treatment requires the proper execution of the contract
• The treatment meets a legal obligation
• For the purposes of processing, the processing requires legitimate and private interests pursued by STUDY CALL or by a third party.
The processing of personal data by STUDY CALL is established only on the territory of the European Union.
Treatment of the personal data of service providers
Purpose
• Study and improvement of the quality of the Service
Data categories
• Identity and contact details: name, first name, address, email, telephone number, etc.
• Professional situation: siren number, sector of activity, etc.
• Necessary contractual, legal, etc. data
Persons concerned
• Service provider or subcontractor who is also called a Caller agent
Tools
• Google sheet table
• AWS
• STUDY CALL platform
Recipients
• STUDY CALL employees
Processing of personal customer data and customer leads
Purpose
• Customer management and satisfaction.
• Evaluation of lead processing (quantitative and qualitative evaluation)
• Provision of a quality report to its customers
• Supporting customers to improve performance
Data categories
• Identity and contact details: name, first name, address, email, telephone number, etc.
• Professional situation: company name, siren number, sector of activity, etc.
• Necessary contractual, legal, etc. data
Persons concerned
• Customers
• Customer leads or prospects
Tools
• Google sheet table
• AWS
• STUDY CALL platform
Recipients
• STUDY CALL employees
• Some of the data is made available to subcontractors
Data recipients
STUDY CALL authorizes its employees to access Users' personal data.
STUDY CALL shares some of the personal data of its customers and customer prospects with caller agents or subcontractors. Caller agents only receive the information that is strictly necessary to perform their services. They have a service contract in force with STUDY CALL, and they are not entitled to use the data for purposes other than those of the service.
Personal data may also be communicated, within the limits provided for by the regulations, to administrative, financial or judicial authorities, to public bodies, to ministerial officers and regulated professions (bailiffs, notaries, auditors, auditors, lawyers, etc.).
Data retention period
The period for which personal data is stored is determined by the legal provisions that govern them. Otherwise, STUDY CALL, as the person responsible for processing personal data, keeps the data as follows:
• Data retention for the duration of the contractual relationship (Contract with Customers and caller agents)
• Personal data is stored by us for a maximum of 5 years unless otherwise indicated by the User or the STUDY CALL client company.
• The personal data of customer prospects is kept, by default, for a period of one (1) month.
Rights of the persons concerned
In accordance with the provisions in force, the person concerned, provided that he can prove his identity, has various rights depending on the basis on which the processing of his personal data is carried out:
• Right of access: right to obtain information on the processing of data concerning him as well as a copy of this data,
• Right to rectification: right to update inaccurate or incomplete personal data,
• Right to object: right to object, for reasons relating to one's particular situation, to the processing of personal data,
• Right to erasure: right to request the deletion of your data in accordance with regulations,
• Right to limit processing: right to obtain, in certain cases, that the stored data no longer be processed,
• Right to data portability: right to recover the data provided and, when processing allows it, to transmit them to another data controller,
• Right to define guidelines relating to the fate of one's personal data after one's death,
• Right to withdraw consent at any time, when the processing is carried out on the basis of this consent.
Technical and organizational measures implemented to protect personal data
In order to ensure the compliance of the processing of personal data, STUDY CALL implements appropriate technical and organizational measures to protect personal data.
Data is protected against accidental or unlawful destruction, unauthorized disclosure or access.
For all risks related to the processing of personal data, STUDY CALL puts in place these measures in order to ensure a compliant and legal level of security in terms of data processing.
STUDY CALL as the data controller is committed to guaranteeing the integrity and confidentiality of the data collected.
In the event of detection of a personal data breach, STUDY CALL wishes to inform the CNIL, which is the competent national supervisory authority, in accordance with the provisions in force.
Use of cookie files
A cookie is a small text file, stored by the site on the user's hard drive, containing information about the user's browsing habits.
STUDY CALL uses functional cookies. Functional cookies are cookies that are essential for sending a communication via an electronic communications network. These cookies are practical and stored in users' browsers for a maximum of 6 months.
Contact of the data protection officer
In accordance with article 37 of the RGPD, STUDY CALL as data controller is required to designate a DPO (data protection delegate).
The contact details of the data protection officer are as follows: dpo@sqwad.fr
Changes to the privacy policy
This privacy policy may be updated by us at any time. Any changes will be posted on this page and, where appropriate, notified to you.
We invite you to review this privacy policy regularly.