Real-time production monitoring
Control every moment of your production and boost your performance
At Sqwad, we do not simply offer you a tool, but a real solution to transform your production management and have total visibility on the resources deployed at your service. By optimizing adherence to planning, reducing turnover and deploying data at all levels, you not only maximize the productivity of your teams, but also the profitability of your operations.
Precise and personalized management
Our production monitoring tool allows customers to monitor all critical indicators of their activity in real time. From our intuitive platform, you can:
Follow production in real time: Get an instant view of your teams' performance and key performance indicators (KPI's) in order to quickly adjust resources to maintain optimal efficiency.
Managing FTE absenteeism and turnover: Identify and manage unexpected absences and turnover, with complete visibility that allows you to anticipate problems and reduce their impact on your production.
Projection of production costs: Visualize the costs associated with your production in real time and make informed decisions to maximize the profitability of your operations.
A very strong partnership approach: Have total visibility on the resources available, the capacity and the performance of the sqwads. Put an end to black boxes!
The benefits for you
Our solution doesn't just provide data; it turns it into concrete actions that improve your performance.
Rate of adherence to the schedule greater than 97.5%: Thanks to optimized and proactive management, you maintain an exceptional adherence rate to the schedule, guaranteeing smooth and uninterrupted production, all 24 hours a day, 7 days a week.
Experienced turnover of less than 5%: By reducing unexpected departures, you stabilize your teams and improve the continuity of your operations, limiting the negative impacts on your performance and capacity.
Improve the quality of your production: Make informed decisions to ensure the quality of your customer experience.
A clear and precise vision of your operations
All our sqwads are equipped with the Sqwad Cockpit for:
Understand in detail the activities of your sqwads: Thanks to a detailed analysis of sites and work schedules, we identify the most time-consuming tasks and the key moments for optimizing productivity.
Overview of the day, week and month: Monitoring of performances over various periods of time for proactive and strategic management.
Optimizing resource allocation: We analyze the distribution of working time by URL and tools to optimize the use of resources and identify possible inefficiencies.
Develop the skills of sqwads: Promote the development of agents by following the evolution of skills and identifying training needs.
Improving planning: Refine planning and optimize the use of resources by monitoring periods of activity and inactivity.
Individual, team and objective data: Access detailed reports by individual, team, and according to set goals, for a better assessment of performance.
Integrated quality monitoring
Adapted to your specific needs and key performance indicators
Our platform allows you to:
Monitor quality, productivity and compliance ratings in real time: Get an accurate and continuous assessment of individual and collective performances, a People Review in real time.
Access an overview of skills: Identify the strengths and weaknesses of your sqwads to effectively target skills development plans.
Centrally manage quality and compliance assessments: Simplify quality control processes and ensure consistency in evaluations.
Develop and follow personalized action plans: Support agents in their professional development and improve their performance.
Follow the action plans over time: Manage the monitoring of post-training crossing points to validate the acquisition of skills and their anchoring in production for each sqwad, each agent.
The benefits for you
Thanks to our platform, you will be able to:
Improving the quality of your services: By quickly identifying areas for improvement, we can implement effective corrective actions.
Accelerate the skills development of your teams: Thanks to regular evaluations and personalized action plans, your sqwads progress more quickly.
Optimize the management of your resources: By having a clear vision of agent skills, you can assign the right people to the right tasks.
Improving customer satisfaction: By guaranteeing a constant level of quality, you retain your customers and improve their satisfaction.