Monitor operations
in real time
Stay on top of operations and improve performance
Sqwad gives you complete visibility into the teams and resources supporting your business. Improve schedule adherence, reduce agent turnover and use data across your operations to increase productivity and profitability.
Precise and personalized management
Monitor the key metrics that matter to your operations in real time. Our intuitive platform lets you:
Track operations in real time: Get an instant view of your teams' performance and key performance indicators (KPIs) in order to quickly adjust resources to maintain optimal efficiency.
Manage agent absenteeism and turnover: Identify and manage unexpected absences and turnover, with complete visibility that allows you to anticipate problems and reduce their impact on your production.
Monitor operating costs: Visualize the costs associated with your production in real time and make informed decisions to maximize the profitability of your operations.
Full operational transparency: See available resources, capacity and Sqwad performance in one place.
The benefits for you
Our solution doesn't just provide data; it turns it into concrete actions that improve your performance.
Schedule adherence above 97.5%: Proactive management helps keep operations running smoothly, 24 hours a day, seven days a week.
Agent turnover of 5%: Stable teams help maintain operational continuity and consistent performance.
Improve the quality of your production: Make informed decisions to ensure the quality of your customer experience.
A clear view of your operations
Every sqwad uses Sqwad Cockpit to help you:
Understand how your sqwads work: Analyze website usage and work schedules to identify time-consuming tasks and opportunities to improve productivity
Track daily, weekly and monthly performance: Compare results over time to support proactive planning.
Optimize resource allocation: Analyze time spent on websites and tools to improve resource use and identify.
Develop your sqwads' skills: Track skill development and identify training needs.
Improve scheduling: Monitor active and inactive periods to refine schedules and resource use.
View performance by agent, team and goal: Access detailed reports to assess results.
Integrated quality monitoring
Adapted to your specific needs and key performance indicators
Our platform allows you to:
Monitor quality, productivity and compliance in real time: Access up-to-date assessments of individual and team performance.
Access an overview of skills: Identify the strengths and weaknesses of your sqwads to effectively target skills development plans.
Centrally manage quality and compliance assessments: Simplify quality control processes and ensure consistency in evaluations.
Create and track personalized action plans: Support agents in their professional development and improve their performance.
Track progress over time: Use follow-up assessments after training to confirm that each agent and sqwad applies new skills in day-to-day work.
The benefits for you
Thanks to our platform, you will be able to:
Improve service quality: By quickly identifying areas for improvement, we can implement effective corrective actions.
Accelerate your teams' skills development: Thanks to regular evaluations and personalized action plans, your sqwads progress more quickly.
Optimize resource management: By having a clear vision of agent skills, you can assign the right people to the right tasks.
Improve customer satisfaction: By guaranteeing a constant level of quality, you retain your customers and improve their satisfaction.