Sqwad blog
At Sqwad, we firmly believe that a quality customer relationship is based on innovative solutions and committed employees. and a deep understanding of the challenges of the sector.
This blog is your dedicated space to discover the latest news, our insights on the transformation of the customer experience and the success stories of our partners.
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6/10/2025
Telesales insurance: how to reconcile performance, compliance... and artificial intelligence?
Voices of the Experts
How to reconcile commercial efficiency, regulatory compliance and customer experience, while integrating artificial intelligence? In this new episode, Arnaud Delpierre (CEO of Dékuple Assurance) shares his feedback.
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20/8/2025
5 tips to make your contact center truly agile - (with self-assessment test)
Best practices
In a world where customers expect instant, personalized, and frictionless responses, agility is no longer a luxury, but a survival condition for contact centers.
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1/9/2025
Sqwad X Marie-Louis Jullien - The Customer Complaint Challenge
Voices of the Experts
Discover why customer complaints are a strategic driver of loyalty and performance, with the expertise of Marie-Louis Julien (AMARC).
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21/7/2025
How Sqwad helped Studio scale its sales team with 80 outsourced sales
Customer stories
Studi, the French leader in online training, has partnered with Sqwad to deploy a team of 80 outsourced salespeople, representing 30% of their sales force, and significantly boost their conversions in a few months.
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18/8/2025
Sqwad X Frédéric Canevet - Optimizing the customer journey: creating a smooth and memorable experience at every stage
Voices of the Experts
Discover the interview with Frédéric Canevet from Eloquent on the importance of the customer's voice in improving customer experience and satisfaction.
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28/2/2025
How Blablacar optimized the onboarding of all its drivers with Sqwad
Customer stories
Blablacar, a leader in carpooling in Europe, has partnered with Sqwad to improve its onboarding process and promote the engagement of its drivers, through targeted and effective Customer Success campaigns.
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4/5/2025
Human-powered AI: the new frontier of customer relationships
Best practices
At Sqwad, AI is not everything, it does better... thanks to humans. Discover how our agents pilot, supervise and enrich AI to offer a customer relationship that is both scalable, reliable and deeply human.
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4/5/2025
Humans powered by AI: the new strength of customer relationships
Best practices
At Sqwad, AI does not replace humans: it reinforces them. Discover how our teams, boosted by AI, offer faster, more human and more effective customer relationships, all over the world.
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4/5/2025
Sqwad AI: the perfect hybridization for a customer relationship that is both human and intelligent
Best practices
Discover how Sqwad combines AI and humans for a more fluid, fast and personalized customer relationship. Intelligent hybridization that maximizes efficiency without ever sacrificing experience.
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12/5/2025
Sqwad X SP2C - changes in customer relationships in 2025: challenges, innovations and perspectives
Voices of the Experts
In this first episode of The Voice of Experts, Maxime Santilli, General Manager at Sqwad, is pleased to interview Caroline Adam, general delegate and president of SP2C (Syndicat Profesional des Centers de Contact), a seasoned RC expert
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7/7/2025
Sqwad X Salima Belghit - Customer & management relationships: between training and collaboration
Voices of the Experts
In this new episode of The Voice of Experts, Salima Belghit retraces her career and shares her vision: to train differently, to manage with the heart and to put the human back at the center, even in an increasingly automated world.
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17/6/2025
SQWAD x Guillaume Antionietti — Customer culture: the new challenge for businesses
Voices of the Experts
In this episode of The Voice of Experts, Guillaume Antionietti, co-founder of COS System, shares his vision of customer culture, which is often overlooked but essential for a sustainable customer experience.
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4/3/2025
En Voiture Simone X Sqwad: What if successful outsourcing required a partner who is similar to you?
Customer stories
En Voiture Simone, a leader in online driving schools, has partnered with Sqwad to optimize its customer service and offer a responsive telephone channel, while guaranteeing a quality experience for students through successful outsourcing.
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19/2/2025
How Sqwad supports Indy in managing their customer relationships: a successful partnership!
Customer stories
Indy, a leader in accounting tools for freelancers and small businesses, called on Sqwad to outsource 70% of its customer service, including the front and back office, with a high level of expertise.
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21/1/2025
How Turo controlled peak activity with Sqwad
Customer stories
A global leader in car-sharing, Turo collaborated with Sqwad to address the challenges associated with its expansion in France, including attracting new owners and managing strong seasonal demand.
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27/1/2025
PixPay boosts its performance with Sqwad's commercial expertise
Customer stories
In full growth, PixPay, the fintech specialized in managing pocket money for teenagers, has taken up a key challenge: converting its leads. With Sqwad, an expert in customer relations, she found the solution.
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17/2/2025
The impact of artificial intelligence on customer relationships
Voices of the Experts
How artificial intelligence is revolutionizing customer relationships: automation, personalization and optimization of flows. Discover the decryption of an expert; Fabrice Péry-Kasza
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5/5/2025
TimeOne Isoskele X Sqwad: Why does outsourced telemarketing work with a human, expert and flexible partner?
Customer stories
In a sector where responsiveness and quality of services are essential, TimeOne Isoskele, a leading marketing agency, called on Sqwad to outsource its telemarketing campaigns. With a clear mission: to respond to b
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2/4/2025
Retention and acquisition: how Quitoque optimizes its customer lifecycle with Sqwad
Customer stories
A global leader in carsharing, Turo collaborated with Sqwad to address the challenges associated with its expansion in France, including attracting new owners and managing strong seasonal demand.
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17/9/2024
How Trade Republic controlled peak activity thanks to Sqwad
Customer stories
A European leader in commission-free mobile brokerage, Trade Republic collaborated with Sqwad to meet the challenges associated with its hypergrowth, including managing peak activity and optimizing its customer service.
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No article for the moment... but we are working on it, everything is just right for those who wait.