Your satisfaction, our priority

24/7 tailor-made customer service

Dedicated sqwads deliver high-quality, cost-effective support across every channel.

Our sqwads handle inbound and outbound customer interactions to build loyalty and strengthen customer relationships. They resolve requests across channels and time zones, with the flexibility to adapt to your location, workload and seasonal demand.

Our figures

45%
of our business

4%
agent turnover

24/7
available

How we can help

Technical assistance

  • Help users get started with your products and services
  • Resolve technical issues accurately
  • Provide personalized support for a smooth customer experience

Customer support

  • Support customers by phone, email, chat and social media
  • Handle simple and complex support tickets, with follow-up through resolution
  • Improve ticket handling, productivity, quality and compliance

Complaint handling

  • Receive and assess customer complaints
  • Investigate issues and coordinate resolutions
  • Keep customers informed until their complaint is resolved

Our differentiators

Ongoing team support

Our tools track agent activity and performance in real time. Team leaders provide individual coaching, clear goals and development opportunities to help agents improve.

Capacity Management

Our model guarantees optimal use of available capacities. We adjust quickly and flexibly the volume of agents, thus minimizing costs while maximizing quality.

Value for money

We offer flexible, competitively priced solutions tailored to each business. Our model balances service quality and cost according to your workload and requirements.

Sqwad Cockpit

Manage your sqwads in real time with Sqwad Cockpit. Monitor output, productivity, quality and skills development, with a complete view of team performance across your tools or ours.

Artificial intelligence

Our AI tools help agents and team leaders work more effectively by streamlining information and providing personalized recommendations.

Dynamic planning

Flexible scheduling adapts to your changing needs, including daily, weekly and annual fluctuations in demand.