Your satisfaction, our priority

24/7 tailor-made customer service

Our dedicated sqwads for all your customer interactions, regardless of the channel, for an effective, qualitative and competitive resolution 
of your customer requests.

Our squads of agents at the service of the excellence of your customer care (incoming or outgoing), to help you build loyalty and strengthen your customer relationship. 
They optimize and solve each interaction with your customers, regardless of channel, time zone, without geographic, volume or seasonal limits.

Our figures

45%
of our activity

4%
Of turnover

24/7
of availability

Our intervention areas

Technical assistance

  • Support for users in getting started
of your products 
and services
  • Solving technical problems 
accurately
  • Personalized support to guarantee
an optimal experience

Customer support

  • Support for your customers on all channels (telephone, email, chat, social networks)
  • Ticket processing, simple and complex cases with case tracking
  • Optimizing processing rate, productivity, and quality/compliance

Claims management

  • Support for users in getting started
of your products
and services
  • Solving technical problems 
accurately
  • Personalized support to ensure an optimal experience

Our differentiators

Managerial rituals

Remote control is ensured 
through real-time monitoring via our tools, allowing performance monitoring 
and the activity of agents. 
Our team leaders offer individualized support, with clear objectives 
and development opportunities to promote 
the progression of agents.

Capacity Management

Our model guarantees optimal use of available capacities. 
We adjust quickly and flexibly 
the volume of agents, thus minimizing costs while maximizing quality.

Value for money

We offer flexible solutions 
and competitive, adapted to needs 
of each company. 
Our model makes it possible to guarantee a service 
of quality while optimizing costs, 
according to the volumes and specific requirements of our customers.

Sqwad Cockpit

A real platform for real-time management of your squads, production monitoring, 
productivity, quality and skills development. You have a 360° vision of the sqwads at your service on your tools 
or ours.

Artificial intelligence

A real co-pilot for our agents and managers, our AI tools support and streamline 
the flow of information and animate 
our sqwads by offering personalized recommendations for each agent 
and for each team leader.

Dynamic planning

Flexible planning that adapts to the evolution of your needs, with complete management 
of your daily, weekly and annual variations.