Customers are evolving. Your relationships, too.
Deploy your sqwads
The challenges of customer relationships evolve according to your growth and your sector.
Sqwad offers a flexible outsourcing model that adapts to each of your goals.
+200 customers
Becoming our best ambassadors
+30,000 agents
In tune with your sector
+1OM $ /month
Generated for our customers
Enchanting your customer journey while maintaining profitability is not easy.
Are your outsourcing choices compatible with your business model?
Pricing must adapt to each challenge
Growth or profitability? It's important that the cost of your outsourced teams is in line with their objectives, at each stage of the journey.
Agents need to understand your customers
Choosing and preparing agents well is key: they must know the expectations of your customers and master the techniques and tools used in your processes.
Performance should be predictable
Measuring each action, optimizing processes continuously to industrialize your customer relationship is imperative to scale or globalize.
Our vision
Team as a Service
Custom-built sqwads that scale with your business.
B2C & B2B sales
Customer Care
Trust & Safety
Expertise management
Position the right team of agents for each objective
At Sqwad, agents are referenced in sub-categories, for better skills management. You can thus deploy a sqwad specialist in your sector, accustomed to your tools and expert on each objective.
Deploy your sqwads
Sqwad platform
Track operations, productivity and performance in real time.
Plan your sqwads’ work and measure results through our proprietary platform. Monitor operations in real time and manage your teams remotely, from anywhere in the world.
Deploy your sqwads
Sqwad Academy
Your sqwads of agents are supervised for optimized results
From initial training to expert status, each sqwad is supported in its performance and skills development to achieve the objectives set.
Deploy your sqwads
Tailor-made teams to achieve your goals
Recruiting and retaining a team of agents
Dealing with a saturated employment pool
Manage front and/or back office tasks
Engage your customers and elevate their experience.
Managing seasonality or peaks of activity
Generating growth through performance
Optimize your production costs
Outsourcing to challenge the internal
Why choose Sqwad
A predictable and scalable customer relationship
+25,000 agents, qualified by expertise and by vertical
Sqwad selects its agents with precision, and in perfect harmony with customer requirements and the activities to be deployed. All of our profiles are classified into sub-pools for better management of skills: by expertise and by industry.
100% of agents are independent, in homeshore
Remuneration 20 to 30% above the market
Career development prospects
Supervision and development, the keys to retaining sqwads and increasing their skills
Each agent positioned on your campaigns is rigorously briefed on your positioning, your language and your values before starting. The monitoring of outsourced activities makes it possible to identify the areas of improvement.
Customer requirements
Selection
Business experience > 2 years
Industry experience
Live simulation
Tooling expertise
Oral tests
Written tests
Language tests
Activity criteria
Recruiting
Missions in line with the expectations of the agent
Possible annual commitment period for the agent
Visibility on the agent's weekly availability
Monthly compensation target
Expected challenges
Expected type of activity
Expected increase in competence
Growth plans
Competency check
Certification
Sqwad Academy certification
6 month anniversary certification “Agent + 6 months at Sqwad”
Career Coaching
“Expert Agent” certification by its Team Leader
Certification approved by customer
Evolution plans
Track and analyze your outsourced activities in real time
We manage production, productivity and call quality in real time. The sqwads are supervised and trained on an ongoing basis to improve your performance.
Production measurement
Attendance time
Agent turnover and absenteeism
Adherence to the schedule
Total cost control
Productivity measurement
Analysis of sites and work schedules
Distribution of working time
Monitoring of real activity
Individual, team or global data
Quality measurement
Call evaluations
Compliance checks
Individual action plans
Trainings and refreshers
The Sqwad platform
Recruiting and training
Sourcing
The Sqwad platform lists 18,000 independent agents working from home, classified according to their expertise and industries.
Recruiting
Our assessment tools make it possible to identify the best candidates. Average selection rate: 7% out of 5K monthly applications.
Onboarding
The integration of KYB processes from the onboarding stage makes it possible to follow the evolution of agents throughout their career at Sqwad.
Monitoring
Production
Managing the production, absenteeism and turnover of FTEs in real time makes it possible to achieve a 97% adherence rate to the schedule.
Productivity
Production dashboards analyze areas for improvement to optimize the performance of your squads on an ongoing basis.
Quality and compliance
The continuous assessment of quality and compliance makes it possible to establish the right feedback to improve your sqwads in skills.
AI and automation
Co-pilot agents
Our dedicated LLM guides sqwads in their customer interactions, to help them choose the most appropriate message for each situation.
Co-pilot team leaders
AI is involved in the analysis of conversations to assess the quality of the exchange, according to the objectives set.
ATS integration
Our inbound and outbound API connects to all CRMs and tools on the market in under 30 minutes.
The best sqwads, all over the world, at the best price.
Deploy your sqwads
