What is Sqwad
Sqwad: the evolution of customer relationships
The story of Sqwad began in 2022, with its foundation by Adrien Fourrier and Maxime Santilli. Specializing in customer relationship management, the company has experienced rapid growth and significant success.
Today, Sqwad offers complete and customized solutions, based on advanced technology and a network of more than 25,000 agents spread across the world. We stand out for our Team As A Service model, which makes it possible to create tailor-made contact centers in the cloud, operated by freelancers. This approach aims to transform the customer experience of businesses at scale.
We support businesses in all aspects of the customer relationship, for inbound and outbound activities, at no scale limit, in Europe, the United Kingdom and the United States.
Today, Sqwad offers complete and customized solutions, based on advanced technology and a network of more than 25,000 agents spread across the world. We stand out for our Team As A Service model, which makes it possible to create tailor-made contact centers in the cloud, operated by freelancers. This approach aims to transform the customer experience of businesses at scale.
We support businesses in all aspects of the customer relationship, for inbound and outbound activities, at no scale limit, in Europe, the United Kingdom and the United States.
2 pillars:
Dedicated expert squads
- At Sqwad, we firmly believe that people are at the heart of customer relationships. Our model, based on 100% independent profiles, remotely and monitored by our teams, allows us to recruit the best talents in France and around the world.
- Thanks to our model, we source sqwads composed of experienced agents who are experts in their sector and able to respond with empathy and professionalism.
- Thanks to personalized support and continuous training, we guarantee an optimal level of quality and performance.
Sqwad 360
- Whether we are using our tools or those of the customer, all our agents are equipped with our suite of tools for managing and collecting performance and quality data.
- We designed and developed our People Platform, which makes it possible to manage production, productivity, performance and quality in real time for all our agents, for all of our customers and all over the world.
- Equipped with the best tech & AI tools on the market, our squads outperform the quality and performance standards of the market.
In 4 figures:
+ 150
Loyal customers
+ 3500
ETP squads deployed
+ 25k
Agents in the pool available
3 years
That Sqwad is transforming the BPoS sector