What is Sqwad?
Sqwad: the evolution of customer relationships
Sqwad’s story began in 2022, when Adrien Fourrier and Maxime Santilli founded the company under the name Study Call. It has operated as Sqwad (formerly Study Call) since April 2024.
Specializing in customer relationship management, the company has experienced rapid growth and significant success.
Sqwad combines advanced technology with a global network of 65,000 agents to deliver tailored customer service and sales solutions. Our Team as a Service model creates cloud-based contact centers staffed by freelance agents, helping businesses improve customer experience at scale.
Today, Sqwad offers complete and customized solutions, based on advanced technology and a network of more than 25,000 agents spread across the world.
We stand out for our Team As A Service model, which makes it possible to create tailor-made contact centers in the cloud, operated by freelancers. This approach aims to transform the customer experience of businesses at scale.
We support inbound and outbound customer interactions at any scale across Europe, including the United Kingdom, and the United States.
Specializing in customer relationship management, the company has experienced rapid growth and significant success.
Sqwad combines advanced technology with a global network of 65,000 agents to deliver tailored customer service and sales solutions. Our Team as a Service model creates cloud-based contact centers staffed by freelance agents, helping businesses improve customer experience at scale.
Today, Sqwad offers complete and customized solutions, based on advanced technology and a network of more than 25,000 agents spread across the world.
We stand out for our Team As A Service model, which makes it possible to create tailor-made contact centers in the cloud, operated by freelancers. This approach aims to transform the customer experience of businesses at scale.
We support inbound and outbound customer interactions at any scale across Europe, including the United Kingdom, and the United States.
Our two pillars:
Dedicated expert sqwads
- People are at the heart of customer relationships. Our model brings together freelance agents working remotely with support from our team, allowing us to recruit top talent in France and around the world.
- We build sqwads of experienced industry specialists who respond with empathy and professionalism.
- Thanks to personalized support and continuous training, we guarantee an optimal level of quality and performance.
Sqwad 360
- Whether agents use our tools or yours, our technology tracks performance and quality data.
- Our People Platform monitors operations, productivity, performance and quality in real time across all agents, clients and locations.
- Equipped with leading technology and AI tools, our sqwads exceed industry quality and performance standards.
Sqwad in numbers:
+ 250
Loyal customers
+ 5 000
FTE teams deployed
+ 65k
agents in our talent pool
Since 2022
Transforming customer service outsourcing