A personalized approach at the service of TimeOne's challenges
Dimitri Guillotin, Telemarketing Operational Manager at TimeOne Isoskele, tells us how working with Sqwad overcame some key challenges. “Our customers have specific and seasonal needs, especially in terms of leads and prospects. We therefore need a partner who can adapt quickly and ensure quality production, without losing responsiveness,” explains Dimitri.
Thanks to Sqwad, TimeOne benefits from a exceptional flexibility which allows them to respond to the fluctuating demands of their customers, while respecting strict deadlines and quality standards. “In less than 48 hours, a campaign can be launched, which is a real advantage compared to other partners with whom you may have to wait several days or even weeks”, adds Dimitri.
Why did Sqwad make a difference?
The human factor is essential for TimeOne Isoskele, and it is an aspect that Sqwad highlights at each stage. “Our customers know the Sqwad teams personally. A real relationship of trust has been established. It's not just a service provider, it's a real partner,” explains Dimitri. This proximity makes it possible to ensure a quality of exchange and first-class campaign follow-up.
In addition, the geographical proximity of Sqwad, based in France, facilitates physical interactions and regular meetings. This allows TimeOne to have direct contact, where some foreign partners make these meetings more complicated to organize.
Shared successes: Supporting success cases
One of the major successes of this partnership was the Danone campaign in September 2024, a real successes for TimeOne. “The Sqwad team not only respected call quality and compliance requirements, but also knew how to adapt to the specific needs of this campaign. The result was up to our expectations,” recalls Dimitri.
Another example of success is the campaign Plan International, a continuous collaboration for two years. “Our customers are delighted with the detailed reports that Sqwad sends, and the presentation of the balance sheets, in physics, has strengthened our relationship with them. This is a fundamental aspect of our collaboration.”
Sqwad's flexibility and expertise at the service of all sectors
With its ability to work in various sectors such as automotive, charitable, or training, Sqwad stands out as a multi-sector partner able to meet the varied needs of advertising agencies. “What makes Sqwad strong is really their ability to adapt to all situations and to quickly understand the challenges of each campaign”, underlines Dimitri.
This approach allows TimeOne to work with a multitude of clients in various sectors, while being confident that each campaign is managed with the same rigor and the same quality.
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